App Crashes & No Refunds
Despite charging exorbitant fees for courses, the Lunar Astro app and website are technically flawed. Pages fail to reload, and the app crashes constantly. Refunds are systematically denied.
Selling Defective Digital Products
Lunar Astro charges premium prices for its digital courses and software, often running into tens of thousands of rupees. Consumers have a legal right to expect that a digital product at this price point will be functional, accessible, and professionally maintained.
Instead, users report a disastrous technical experience. The Lunar Astro mobile application is notoriously unstable, suffering from constant crashes, failure to load video modules, and login loops. The web platform is equally flawed, with pages failing to reload and course materials becoming inaccessible without warning.
The Illusion of a Refund Policy
Under Indian consumer protection laws, digital goods that are defective or not as described are subject to refunds. Lunar Astro ostensibly offers a 7-day refund window to create a false sense of security for buyers.
However, this policy is a sham. When users realize the app is unusable or the course content is plagiarized, they submit refund requests within the 7-day window. These emails are systematically ignored. Support tickets are closed without resolution. If the user persists, they are blocked from the platform entirely, losing both their money and access to the defective product they purchased.
Ghosting as a Business Model
This is not poor customer service; it is a deliberate strategy of attrition. By ignoring and ghosting dissatisfied customers, Lunar Astro forces them to either give up in frustration or face the daunting prospect of legal action over a digital purchase.